BT 2020 Jly Webinar: When North Dakota/Minnesota Nice Meets the Difficult Conversation

Description

Almost every single day, we find ourselves facing tough conversations, whether it be personally or professionally. Unfortunately, most people don’t always do the best job of handling these conversations. In fact, the majority of people would prefer to avoid them all together. There’s a reason they are called “crucial” and “difficult;” if they were easy everyone would have them. But is it possible to be assertive and still be nice? Of course! It just takes some self-awareness and listening skills.
 
In this session, we will talk about:
•    Determining where you are stuck and where you are avoiding conversations
•    The typical responses we have difficult conversations
•    Getting your head straight and your emotions sorted out
•    Focus on positive outcomes of these conversations

This month's speaker:

Tiffaney Holm
Organizational Development Specialist
First International Bank & Trust
@TiffTiffHolm

About the presenter
Tiffaney Holm is an Organizational Development Specialist at First International Bank and Trust, where she applies her expertise in planning and implementing company-wide cultural and business initiatives, creating learning and development opportunities for leaders and individual contributors, facilitating team development, and identifying organizational efficiencies, all designed to drive high levels of performance, engagement and retention. . Tiffaney received her Bachelor of Arts in Mass Communications from the University of North Dakota, Grand Forks, and draws on over twenty years of sales experience, training and management to her role. Additionally, she is a certified in DiSC and as a Crucial Conversations Trainer.
 
Tiffaney brings passion to both her professional life as well as her volunteer roles in the community.  She is a graduate of the 2012 “35 under 35 Women’s Leadership Program” and previously served on the Board of Directors for Imagine Thriving, a nonprofit that working to end the stigma around mental health issues and provide resources for high school students, teachers, and parents in the Fargo-Moorhead area.  She and her husband Josh are the enjoying the nonstop adventure of parenting spunky, strong-willed 6-year-old daughter Quinn and 12-year-old twins- kind and crafty Sophia, athletic and charming Owen, and of course their yellow lab Sadie and labradoodle, Charlie.

  This training qualifies for 1.5 CPE credits through SHRM

#FMWFTraining